Lyro - Tidio
MAINTENANCE
We know that when things break, it can be really frustrating. That's why we aim to make fixing them as stress-free as possible. With our easy-to-use online portal, you can request repairs and track their progress from start to finish, helping you get back to enjoying your home in no time.
Emergencies and all maintenance issues should be reported via our communication platform and maintenance software app namely "coho" via your mobile device or thou our web site www.brenlandproperties.com
Coho also supports "Helpmefix" a direct tenant facing video triage service, which is available 24/7 365 days a year.
LOCKED OUT.... WHAT TO DO?
If you are locked out during office hours please contact Brenland Properties thou the coho app.
Please take good care of your keys. If you lose them, report it on coho and call us
There is a £25 fee for a key call out, plus the cost of making new keys (£6-£20 per key depending on the lock). This is for reports made between 9am and 4pm.
Outside of office hours, Scott from 24 hour locksmiths should be contacted 07973 718961.
You'll have to cover the cost of this locksmith and or emergency services, including replacement keys. This can be very expensive, so we suggest staying at a friend's place or a local hotel until our team can help.
NOISE
Noise is the most common type of problem neighbors' experience with East 15 students/tenants. Often neighbors are subjected to unreasonable and excessive noise within their neighborhoods
All are properties are fitted with Minut noise detectors https://www.minut.com
Minut constantly monitors decibel levels, notifying each tenant via text message when the noise levels exceed acceptable levels and may cause distress to your neighbours
NO PARTIES ZONE
Parties are not allowed in any of our properties. There is a zero tolerance to house parties due to homes being in local community areas
It is a tenant's responsibility to take reasonable steps to deal with condensation and ensure that the property is being heated and ventilated throughout. Condensation will not usually occur in areas that are both well-ventilated and warm. In cold weather, people are understandably reluctant to open windows and let heat escape, but some level of effective ventilation must be maintained. The property must also be heated to help keep condensation levels at a minimum.
VENTILATION, CONDENSATION AND MOULD
RECOMMENDATIONS:
• Wipe and remove any condensation regularly, especially around windows to avoid a mold build up
• Always use extractor fans and open any windows in bathrooms and kitchen whilst carrying out any cooking, washing or drying activities. Leave fans on and windows open until the visible steam has left the air.
• Always place lids on saucepans during cooking and turn the heat down as required.
• If you are unable to dry washing outside or in a properly ventilated dryer, choose a room that can be heated and ventilated safely and shut it off from the rest of the home.
• Never dry clothes over doors or radiators.
• Keep furniture away from walls where possible
• Keep a small window ajar and any window trickle vents (small vent at the top of the double glazed unit) open.
• Keep any room vents open
• The heating system is controlled by Brenland Properties Limited
® CLEANING
WEEKLY CLEANING SCHEDULE
• Cleaning Doy:
• Day: Tuesday or Wednesday
• Tasks:
• Clean all communal areas except bathrooms and toilets
• Hoovering and mopping the property.
• Emptying the bins.
• Clean worktops if they are clear of plates, cups, and other items.
WASTE DISPOSAL INSTRUCTIONS
BLACK BIN: General Waste.
GREEN BIN: Gardening (Grass and Leaves) + Food Waste.
RECYCLING BAGS: Plastic, Paper, and Tins.
BLUE BOX: Glass.
QUARTERLY CLEANING SCHEDULE
• Cleaning Doy:
• Bathrooms are thoroughly cleaned to prevent limescale and mould.
• Dryers, washing machines, and dishwashers are cleaned.
NOTES
• Cleaners are not required to tidy areas that are full of items.
• Regular cleaning by tenants can prevent issues like limescale and mould.
• Cleaning will be withdrawn should the house be considered overly messy or dirty.
DECORATION:
You are not permitted to carry out any alterations or redecorate at the property without the landlord's permission. Should you wish to make any changes to the property, you must inform us in writing and wait until permission is given before any work commences. If you carry out alterations or redecorate without permission, you will be charged for any costs associated with returning the property to its original state. If posters are put up with blue tac/Sellotape these can remove paintwork when removed, you may be liable for the cost (£100) for repainting if this occurs.
DEPOSIT
We are required to hold a deposit for every tenancy, which is equal to five weeks’ rent. The deposit is subject to allowable deductions, such as cleaning costs, damage to the property, missing inventory items and rent. Your deposit is refundable only after you have vacated the property. Your deposit is held with the Deposit Protection Service (DPS) or the Tenancy Deposit Scheme (TDS).
DEPOSIT RETURN
Your property will be inspected after you leave, you are expected to return the property in the same condition that it was handed over to you excluding general wear and tear. Deductions may be made from your deposit should there be rent arrears, breakages, repairs, cleaning, damage caused to fixtures and fittings, non-returned keys (leading to lock changes) and replacement items from the inventory.
WE STRONGLY ADVISE THAT TO YOU:
• Ensure your rent is paid up to date
• Attend to all cleaning required
• Ensure all items of the inventory are present in good condition and in their original location
UTILITIES
The gas, electricity, water and broadband is included in your rent. A TV license is also provided.
Disclaimer: Broadband is included in the rent, but Brenland Properties are not responsible for the standard or service provided by the provider.
HEATING
The heating at your property is managed externally to ensure that there is a fair usage policy in place. The internal thermostat located in the house has a boost button which allows an override for the internal heating. No personal heating units and or refrigeration units are allowed in the properties due to fire risk assessment with the only exception being on medical grounds. Even so, a certified electrician would need to carry out a PAT test on the unit to determine that the unit meets the required safety certification. All costs for this are down to the tenant.
FLOODS
If you are ever in an unfortunate situation where you experience a flood and you cannot turn the water supply off at the property from the stopcock (refer to your Coho app for the location of the stopcock) contact emergency services on 999.
INSURANCE
The Landlords insurance policy does not cover any of the tenants 'possessions'. We strongly recommend that you have insurance to provide for all your possessions and any accidental damage you may cause to the property, furniture, fixtures or fittings and key cover. We recommend opting for a specialist provider of insurance for tenants living in rented accommodation.
https:/ / www.goodlord.co/ tenants/ contents-liability-insuranee
INSPECTIONS
We must carry out regular inspections of all our tenanted properties, every three months for communal areas and every 6 months for bedrooms. Inspections are carried out to ensure that the terms and conditions of your tenancy agreement are being met. You will be given notification before an inspection is carried out.
Brenland Properties has the right to inspect communal areas at any time without prior notification but in respective of bedrooms, a minimum of 24 hours’ notice will be provided
INSPECTIONS OF INDVIDUAL TENANCIES
We will arrange for an inventory to be carried out on your property prior to the start of your tenancy. The inventory and schedule of condition will be prepared which details the state of the property along withall fixtures, fittings and contents and a description of their condition. Tenants are advised to note any comments in writing on the copy of the inventory.
INVENTORY
The inventory will be crosschecked at the end of the tenancy making allowances for fair wear and tear. Apart from fair wear and tear, any damage noted on the inventory will be charged to the outgoing tenant. After the check in the tenant will be asked to sign a copy of the inventory confirming that it is an accurate record of the contents and condition of the property.
A copy of the inventory will then be forwarded to the tenants at which time additional comments or queries should be forwarded in writing within seven days of receiving the document.
If the amended inventory is not returned to Brenland Properties Limited within seven days of receipt the tenant will be deemed to have accepted their inventory.
At the end of the tenancy, a checkout report is prepared. The tenant should attend the checkout.
KEYS
Each tenant will receive one full set of keys, which must be returned at the end of the tenancy. Under no circumstances should locks be changed or additional locks added without our permission. Failure to comply with this may result in additional costs to you.
All keys should be returned on or before 12 noon on the last day of your agreement. If you fail to do so, the locks will be changed and there will be a charge for doing so.
MICE AND OTHER VERMIN
If you experience any infestations such as flies, wasps, ants, bed bugs or mice during your tenancy it is the responsibility of a tenant to treat this
PETS
Pets are not permitted.
RENTAL PAYMENTS
RECYCLING
RENEWAL OF TENANCY
Please contact us in advance if you wish to extend your tenancy.
The date upon which the tenancy commences is the rent due date. This means that all rent payments must be received in Brenland Properties bank account on that day (cleared funds). For this reason, please make sure all standing order mandates are dated 3 days prior to the rent due date to ensure that clear funds are received by Brenland Properties on the appropriate date.
If for any reason your rent payments are late the following administration charges will be incurred: £35.00 charged for non or part payment of rent, chargeable each seven days after until the account is brought up to date by this date. You are responsible for ensuring the rent is paid in full and on time.
Failure to comply with the above, we will instruct https://rubbish.taxi/ to collect & dispose of rubbish. These charges must be paid on presentation of invoice and as a % of per tenant in the house.
OVERNIGHT GUEST POLICY
Due to the current license provided by the local council and health and safety regulations concerning overcrowding, overnight guest stays are not permitted. This policy is in place to ensure the well-being and safety of all residents.
In cases of emergency, exceptions may be considered. However, such exceptions must be requested in writing and confirmed by all housemates to ensure mutual agreement.
SMOKING POLICY
All our properties are non-smoking. Any damage caused by tenants or tenants' visitors who smoke in the property such as damage, repainting or specialist cleaning, may be deducted from your deposit. You'll be alerted as soon as cigarette smoke is detected via the minut device - so you can take the necessary steps to prevent lasting damage.
Upon taking up occupancy of a property you immediately become responsible under the Housing Act which states that you should "look after your property" in a tenant-like manner. This means that throughout the tenancy the tenant is responsible for such matters as those listed below:-
• Keeping the property ventilated and condensation free
• Defrosting of fridge and freezer at regular intervals
• Keys - if keys become lost inform us immediately. You will be liable for the cost of additional keys and or new locks
• Leaving the property for any length of time during the colder months the heating should be left on at a reasonable temperature. Any insurance requirements must be satisfied
• Insurance of tenants contents
• Regular cleaning of your room so that it may be returned in the same condition as the commencement of tenancy. Allowing for fair wear and tear
• Security of property
• Damage to items by the tenant or his visitors
• Replacement of light bulbs
• Ensure doorbells are working
• Clearing of toilets, sinks and drains caused by the negligence of the tenants or their visitors
• Removal of all rubbish and personal possessions at the end of the tenancy
You must arrange a professional "End of Tenancy" cleaning for both your room and house before the end of contract. Please refer to the following video : https:/ /www.youtube.com/watch?v=Og3EnFBpXoc&t=19s
LOCAL AREA INFORMATION
POLICE 6 FIRE (dial 999 for emergencies)
Loughton Police Station (non-urgent) 0300 333 444
HEALTH & LOCAL HOSPITALS
• Whips Cross Hospital, (Leytonstone): 020 8539 5522
• Princess Alexandra Hospital (Harlow): 01279 444 455
• NHS Direct:111
• Loughton Health Centre: 020 8592 5000
• Rectory Lane Health Centre: 020 8272 4600
AMINITIES
There are shops, supermarkets, restaurants and pubs/bars located on either: The Broadway, Debden or Loughton High Road
Debden Sainsbury's, 12 Torrington Drive, IGl0 3SZ
Loughton Sainsbury's, Old Station Road, IGl0 4PE
A new retail centre has opened with a variety of high street shops: Epping
Forest Shopping Park, Langston Road, Loughton, IGl0 3UE.
TRAVEL
Local underground: Debden or Loughton
TFL- Train and Bus SeNice:
https:/ /tfl.gov.uk/
SPORTS/GYMS
Epping Sports Centre: 01992 565670
Loughton Leisure Centre: 020 3225 5460 David Lloyd Centre (Chigwell):
020 8559 8466
PUBLIC UTILITIES
National Gas Emergency Services: 0800111 999
CINEMAS
Odeon (South Woodford): 0871 22 44 007
Vue (Westfield-Stratford): 0345 308 4620
Cineworld (Harlow):0781 200 2000
COUNCIL SERVICES
Epping Forest District Council: 01992 564 000
Loughton Library: 020 8502 0181
Debden Library: 020 8508 5869
ADVICE, HELP 6INFORMATION
Loughton Information Centre: 01992 564 808
ADVICE ON COMMON HOUSE PROBLEMS [SAVES YOU MONEY]
WHAT IS AN EMERGENCY ?
An 'emergency' is something that could not have been foreseen and is dangerous and which could cause serious damage to the property such as below:
• Fire
• Smell of gas
• Severe leaks
• Severe storm damage
If you ever experience any of the above 'emergencies' we request that you contact the relevant emergency services right away on the numbers provided below.
For anything dangerous (if you smell gas, or have a fire) again please use the appropriate emergency service.
FIRE, AMBULANCE, POLICE: 999
GASLEAK: NATIONAL GRID: 0800 111 999
EMERGENCIES
WHAT TO DO IF YOU DISCOVER A FIRE?
If you notice smoke, smell burning or discover a fire, you must immediately call 999. Get everyone out of the property and do not go back in for any reason.
The fire systems have been designed for your safety. If a fire is detected the alarms will sound.
Do not deliberately set off the fire alarms or tamper with them.
This is not only a nuisance to the other residents but it is also dangerous and a waste of the Fire Service's time and resources if they are called out.
You may also face financial re- charges as directed by the Fire Authorities..
WHAT TO DO IF YOU SMELL GAS?
If you smell gas you must contact the gasemergency services 'NATIONAL GRID' immediately on 0800 111 999.
Open the doors and windows. Check to see if any of the gas appliances have been left on 'unlit' or the pilot light has gone out and do not re-light it.
Please also report the issue to Brenland Properties via our website and or coho opp. Where you can also update us on the outcome of the visit.
WHAT TO DO IF YOU HAVE A WATER LEAK OR THERE IS FLOODING?
If a water leak occurs and is visible from the ceiling and has occurred due to heavy rainfall, please call Brenland Properties thou the coho app and obtain an emergency out-of-hours contact number - if we are unable to get to the property quickly you may need to contact a local plumber. If the leak is not deemed severe, please report the issue via Coho app.
WHAT TO DO IF THERE IS STORM DAMAGE?
CONTACT US
OFFICE:
Tuesday and Friday : 10am - 3.30pm
Saturday/ Sunday: Closed
Bank Holidays: Closed
Telephone Number: 07710 675869
Out of Hours Number: 07894 876757
Property Manager: Kirsten Burgess
Contact Email Address: help@brenlandproperties.com
Brenland Properties Ltd, 50 Pyrles Road, Loughton, IGl0 2NN
Website: www.brenlandproperties.com
Report Maintenances: https:// coho.life/